customer success
The Strategic Importance of Customer Success Teams in AI Product Implementation
Discover how technical customer success and support teams play a critical role in winning and retaining customers, especially in the AI industry.
Paxful Ready to Build on its African Market Success in 2020
Global peer-to-peer (P2P) Bitcoin marketplace, Paxful, believes that the world has much to learn from Africa about the future of the crypto-economy and that 2020 will be a landmark year for the African crypto and blockchain industry.
Dubai Economy Gets Powered by UAE KYC Blockchain Platform for Safe Digital Customer Onboarding
The Dubai economy has gone live on the UAE KYC (Know-Your-Customer) blockchain platform making instant bank accounting functionality, secure digital customer onboarding, and sharing of verified data between financial institutions and licensing authorities possible.
Goldman Sachs Says Customer Demands for Bitcoin Are Increasing
Goldman Sachs President and COO John Waldron has revealed that the bank is experiencing a rising demand for Bitcoin from its customers.
Belgium’s FSMA Blacklists More Crypto Investment Businesses Following Customer Complaints
Belgium’s Financial Services and Markets Authority (FSMA), a body mandated with the oversight and regulation of the nation’s financial services sector, has opted to add more crypto investment businesses to its blacklist for fraudulent activities. According to an official announcement, this decision was sparked by new cries aired by customers about cryptocurrency investment offers meant to swindle them.
Reasons Behind the Success of the Binance Coin
Since the beginning of 2019, Binance Coin (BNB) has been at the top of the list of popular cryptocurrencies, increasing in price by more than 200% in three months. This year, the token exceeded the performance of bitcoins (38.9%), Ethereum (30.7%), Litecoin (187.8%) and almost all other cryptocurrencies.
Financial Conduct Authority, on the 2 Key Initiatives to the Era of Open Finance
Following the Part 1 interview of the Financial Conduct Authority, Maha El Dimachki, Head of Payments of the FCA reveals some of her key initiatives in the FCA, including the significance of the second Payment Services Directive (PSD2) among the EU countries and the rationale of the Stronger Customer Authentication. As Co-Chair of Spectrum, the BAME Network Group at the FCA, El Dimachki also provided some advice for women in FinTech!
Microsoft’s Bill Gates on Big Tech Antitrust Hearing – Government Scrunity Inevitable with Tech Success
Bill Gates discussed the antitrust hearing opposing US congress and Big Tech - Amazon, Apple, Facebook, and Google (Alphabet) - and gave his input.
Swiss Central Bank Announces its Central Bank Digital Currency Trial a Success
The digital franc trial entailed settling large scale transactions between financial institutions through an experiment dubbed Project Helvetia.
Australian Crypto Exchange BTC Markets Accidentally Exposes 270,000 Customer Names and Emails
BTC Markets, the largest cryptocurrency exchange in Australia, has accidentally exposed customers’ data, an incident that has put users at risk of phishing attacks.
DLive Introduces Decentralized Video Streaming to Increase Customer Base By Over 50 Million Monthly Users
DLive has partnered with Theta Network to offer decentralized video streaming to users.
Standard Chartered Bank Partners with Enterprise Ethereum Alliance to Improve Customer Experience
Standard Chartered Bank joins the Enterprise Ethereum Alliance – an open-source blockchain community. But why?
Cyberport: The Key Indicators for Startup Success in the FinTech and Blockchain Industry
Backed by the Hong Kong Special Administrative Region (HKSAR), Cyberport has the vision to be the hub for digital technology for Hong Kong. With its headquarters located in the south of Hong Kong Island, Cyberport is spearheading Hong Kong’s FinTech development. Blockchain.News met with Charles Lam, the senior manager of the FinTech and Blockchain Cluster at Cyberport; he explained to us the current FinTech and blockchain ecosystem in Cyberport and how it connects to the global FinTech network.